SHIPPING & RETURNS

Shipping Policy

At The Bear&Wolf Co, we offer free shipping on all UK orders over £30. For orders below that, we apply a small shipping fee to help cover costs fairly while keeping our gear accessible for everyone. We’re committed to bringing you the highest quality gear without inflating prices.

As a small, family-run business, we carefully pack each order ourselves, balancing shipping around family life. We appreciate your patience as we prepare your items—orders typically dispatch within 3 days, though pre-orders may take a bit longer, as noted on the product page.

We’re dedicated to making sure your Bear&Wolf experience is smooth and satisfying, and we’re grateful for your support in bringing our family’s vision to life.

We’re delighted to now offer shipping to the US! All international orders are sent via Royal Mail International Tracked at a flat rate of £15. For larger orders over £100, shipping is free.

Delivery typically takes 5–10 working days, though customs processing times may vary. Please note that any customs duties or taxes are the responsibility of the recipient.

We’ll include all the necessary documentation to make the process smooth and hassle-free.

Thank you for joining us on this journey!

Return & Exchange Policy

At The Bear&Wolf Co, we want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 30 days of purchase, provided the goods are unused and unworn for resale. While we cannot offer refunds, we may provide store credit on a case-by-case basis.

Customers are responsible for returning items, and we’ll gladly exchange goods if the size is incorrect. For damaged or faulty items, please reach out to us directly; we’ll assess each situation individually to find a resolution.

As a small, family-run business, we’re dedicated to providing the best customer experience possible. While we currently cannot offer return labels, we hope to introduce this feature as we grow. Thank you for your understanding and support of Bear&Wolf!